Minimum Night Stay / Payment / Cancellation Policy
A non-refundable, $300 payment is required on a credit card at the time of booking your reservation. Full and final payment of your rent, taxes and all applicable fees must be received in our office 30 days prior to arrival for 1-7 bedrooms, and 90 days prior to arrival for 8-9 bedrooms. Any bookings made within 30 or 90 days respectively require full payment with a credit card at the time of booking. Acceptable payment methods include Visa, MasterCard, American Express, or Discover.
Nightly Minimums (Non-Holiday and Non-Peak):
Two night minimums are required. All reservations require $300 down upon booking. The rest of the balance is due 30 days prior to arrival. Reservations made within 30 days of arrival are to be paid in full at the time of booking. Full refunds may be issued withing 48 hours of booking. After 48 hours, the money that has been submitted (either $300 or the full balance) is not refundable.
Memorial Day, Spring Break, Labor Day, and 4th of July Weekend:
Three night minimums are required during these holidays. Reservations must be paid in full 30 days prior to arrival, or upon booking if booking date is less than 30 days.
Christmas and New Year:
Surrounding Christmas and New Year, a seven-night minimum is required. Reservations must be paid in full 30 days prior to arrival, or upon booking if booking date is less than 30 days.
An additional, refundable Security Deposit may be required for some reservations. Charges for damages, loss, extra cleaning, unauthorized pets, smoking, etc. may be applied against this deposit. Such charges may also be applied to the credit card for payments in lieu of an additional Security Deposit payment. You will be notified of any charges to be applied against the Security Deposit. The Security Deposit shall be returned within 30 days of departure less any charges.
In the event that the property reserved becomes unavailable for any reason, Condotel will make all reasonable efforts to accommodate the guest in a comparable or superior property. If no alternative property is available that is suitable for your needs, Condotel will refund all payments and deposits in full and no further obligation expected of either party. Condotel is not responsible for accidental rate errors and shall not be held liable in case of such error.
Arrival / Departure / Occupancy Policies
Check In/Check Out:
Check-in time is 4:00pm. If you would like to check in prior to 4:00pm, please contact the office 24 hours PRIOR to your arrival to confirm your property will be ready for an early arrival. We cannot guarantee early arrivals more than 24 hours prior to your check-in date. There is no fee for an early arrival.
Check-out time is 11:00am. Guests should return their keys and guest surveys to the office by 11am of their departure date. Departures after 11am will incur a $50 per hour fee.
Detailed check-in instructions for the property reserved will be provided after the Rental Agreement is executed and returned.
Over-occupancy is not permitted. Each property allows a maximum number of occupants. All guests age 3 and older are counted in the occupancy. Extra bedding is for the convenience of the owner, and not for additional guests. Misrepresentation of the number of occupants may result in the guests being required to vacate the property without a refund. NO house parties, large gatherings, weddings, etc. are allowed at any property. Quiet hours are from 10pm until 8am.
Each property has a limited number of parking places. If you are going to exceed two vehicles, please contact the office for further instructions. RVs, campers, trailers, buses, etc. are not allowed at ANY property.
Condotel offers a limited number of pet friendly properties for pets over 2 years of age. Please make sure you have reserved a pet-friendly property if you are traveling with your four-legged family member. Our pet-friendly properties require a $50 pet fee per pet, and an executed pet contract along with your Rental Agreement. There is a $200 fee levied for any undisclosed pet. Pets are NOT allowed in non-pet friendly properties. Please be considerate, and do not allow your pet on sofas, bedding, and other items that can be covered in fur. When arriving at the office, please be aware there may be two friendly golden retrievers present to help greet our guests.
All of our properties are NON-SMOKING. There is a $300 fee for any smoking in any property by evidence of residual smoke and/or cigarette/cigar butts anywhere on the property. You may smoke outside and dispose of the butts properly, but only if there are no fire restrictions in effect.
Housekeeping is provided upon departure. If you would like housekeeping during your stay, please call Condotel for details. There are departure instructions provided in your arrival package. There are additional fees if the instructions are not followed. See Rental Agreement for details.
To reserve one of our properties, you will need:
The leasing guest must be 25 years of age or older, and be the one to take possession of the property. Other guests in a party may pick up the keys, but only if they are 25 years of age and the person who made the reservation lets Condotel know in advance.
Upon arrival, please have your driver’s license and the credit card used for the deposit available for verification. We accept MasterCard, Visa, Discover, and American Express. We do not accept checks.
A credit card is required on all reservations.
There is a minimum of two nights required, year-round. Minimums of three to seven nights are required in peak seasons. Please see cancellation policy for details.
Your reservation is not confirmed until you have signed and returned the Rental Agreement that is sent to you upon booking.
Travel Protection Insurance
We are pleased to be partnered with Red Sky Travel Insurance to provide the Mountain Trip Preserver® coverage for our guests. Mountain Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of a natural disaster and unforeseen family emergencies such as illness, injury death in the family. The travel insurance is optional and the cost is 7.3% of your total reservation stay.